St Marys Surgery

Repeat prescriptions

During this time of the coronavirus pandemic, our processes for re-ordering your prescription and collecting your medication have changed.

Re-ordering
Patients can’t come into the surgery to re-order. Please post your prescription in the post box of the entrance way when the surgery is open or through the letterbox in the front door. Please allow a minimum of 5 working days before collecting.

If you are registered with SystmOnline, please continue to re-order that way. If you are not and wish to order online, please download the NHS app and follow the on screen instructions to register. Use the App Store for I phone or Google Play for android.

Once registered you will be able to order your medication via the app.

Please note you have to be aged 13 or over to be able to register for the NHS app.

Collecting
Patients over the age of 70 are encouraged to arrange for someone else to collect their medication.

Do not attend the surgery if you or anyone in your household has a new cough or fever or if anyone in your household is self-isolating. You MUST arrange for someone else to collect.

Please note the new opening hours for both St Mary's dispensary and Lloyds Pharmacy are:

Open from 9.30am-1.00pm
Closed from 1.00pm-2.00pm
Open from 2.00pm-5.30pm

The dispensary telephone number is 01353 663434. Patients should note that dispensary phone lines are open for enquiries from 9.45am-11.45am and 14.15pm-16.45.

More about repeat prescriptions
Repeat prescriptions are checked by your doctor before being issued. On certain occasions the doctor may decide it is more appropriate to see you for an appointment rather than issuing further medicines. This decision is made by the doctor and not by the dispensary staff. 

We can dispense medication for patients who live in the villages surrounding Ely but please allow 5 working days for processing of your request. 

We are unable to dispense for patients living in Ely. Patients living in Ely can collect their prescriptions from Lloyds Pharmacy based within the building or another pharmacy within Ely.

Please request your medication from the surgery 7-10 days before it is required to allow your prescription to be generated, signed and then processed by the pharmacy of your choice.

Updated: 14.5.20

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