St Marys Surgery

This page has been set up to provide St Mary's patients with all they need to know about important announcements and surgery changes during the Coronavirus / COVID-19 pandemic. It is updated regularly.

You can also find more information on our FAQ page - see tab above.





Order your repeat prescription online

It’s easy to order your repeat medication online. If you are already registered with SystmOnline, order that way. If you are not and wish to order online, please download the NHS app and follow the on screen instructions to register. Use the App Store for I phone or Google Play for android.

    

Please note you have to be aged 13 or over to be able to register for the NHS app.
If you are unable to order your repeat prescription online, click here to download a request form.   
You should complete the form and return it to us - either by post or by email. Please allow a minimum of five working days before collecting your medication.

Date updated: 2.4.20

New patient registration during Coronavirus pandemic

St Mary’s Surgery has introduced the new process for patient registration. Anyone wishing to register as a new patient at St Mary’s Surgery must complete the following steps.

  • Ring the surgery to let us know you wish to register. They will advise you of the process. 
  • Download the new patient forms linked below.  
    • ​There are two forms to complete: the GMS1 form and the patient questionnaire.
    • Please ensure you complete each section of the form fully in order for your registration to be completed. You should sign and date both forms.
    • Patients should complete both forms for each member of their family they are registering.
    • If you wish to register a child under the age of 13 (who is not a new born), please advise the surgery when you first make contact with us. St Mary’s will confirm the process for verifying your child’s identity.
    • If you are registering a new born child, please only complete the GMS1 form.
  • Once you’ve completed the forms, please scan or take a photo of them and email them to the surgery
  • Turnaround time to process your forms is ten working days.
  • Once your registration has been completed, the surgery will contact you to confirm your identity. We do this via the NHS App.​
    •  You can find the App here.
    • The NHS App enables your ID to be verified without you coming to the surgery.
    • Once you’ve registered on the App you will also be able to order your repeat prescriptions.
    • Please DO NOT register for the NHS APP before St Mary’s has contacted you to confirm your patient registration as this will delay your registration.

Click here for the GMS1 form

Click here for the patient questionnaire form

Date created: 31.3.20

 

Blood pressure readings

A home blood pressure diary can be downloaded below and the completed diary emailed to the surgery. Please DO NOT use this email address for any other purpose

Click here to download your blood pressure readings diary

Date updated: 30.3.20


New opening hours for dispensary and Lloyds Pharmacy
Please note the new opening hours for both St Mary's dispensary and Lloyds Pharmacy are:

  • Open from 9.30am-1.00pm
  • Closed from 1.00pm-2.00pm
  • Open from 2.00pm-5.30pm

Lloyds Pharmacy is also open from 6.30pm-8.00pm on Monday and Wednesday and open Saturday 10.00am-4.00pm.

Please order your medication 10 days before you are due to run out and allow a minimum of 5 working days before collecting your medication.

Patients collecting prescriptions from the dispensary or from Lloyds Pharmacy should only attend the surgery to collect medication when they expect it to be ready. Please note there may be a wait for you to collect as we need to limit the amount of people coming onto the premises.

Date updated: 26.3.20



Childhood immunisations in the light of Covid-19

Baby vaccinations are important

It’s important that if you’ve received a letter inviting your child for their vaccinations that you ring the surgery to arrange an appointment. Please remember routine childhood vaccinations save lives. 

Childhood vaccination appointments will now take place between 12 noon and 2.00pm.

In the light of COVD-19 if you, your child or a member of your
amily has a NEW persistent cough or raised temperature (above 37.8 degrees), please follow the stay at home guidance and DO NOT come to the surgery. However, once the 14 days have passed, it is important you do contact St Mary’s to arrange your immunisation appointment.


Please remember routine childhood immunisations boost your childs immunity against multiple diseases.

Date updated: 13.3.20

Coronavirus / COVID-19 guidance


A link to the easy read version of the government guidance on Coronavirus / Covid 19 is available here.

The government’s coronavirus guidance has been translated to help those whose first language is not English. Read it in your own language here.


Date updated: 3.4.20

Coronavirus / COVID-19 - Information for all patients

If you have a NEW persistent cough and / or a high temperature, however mild, stay at home and self isolate for 7 days - See gov.uk for information on how to self isolate.

The surgery does NOT need to be informed and you do NOT need to contact 111 if your symptoms are mild. Patients will NOT get tested and GP surgeries cannot arrange testing.
 
If your symptoms continue to worsen, you should use the NHS 111 online symptoms checker. If you do not have online access or feel more unwell, contact NHS 111 and NOT St Mary's Surgery.  


Only come to the surgery if you have a confirmed appointment or are collecting medication from Lloyds Pharmacy or our dispensary.

Repeat medication can be ordered online or by posting your repeat slip through the letterbox at the front of the surgery

Read the full statement from the surgery 
here.

See below for more information from the NHS on coronavirus/COVID-19:

https://www.nhs.uk/conditions/coronavirus-covid-19/

NHS 111 Online -  https://111.nhs.uk/service/covid-19


Date created: 19.3.20
 

Coronavirus COVID-19



 
Frequently asked questions

This document aims to address the most frequently asked questions patients have about St Mary’s Surgery and changes of practice due to the Coronavirus / COVID-19 pandemic.

Created: 23 March 2020                                                                Updated: 2 April 2020


 
Surgery telephone – 01353 663434

Dispensary opening hours – 9.30am-1.00pm, 2.00pm-5.30pm  

Lloyds Pharmacy opening hours – 9.30am-1.00pm, 2.00pm-5.30pm. Also open from 6.30pm-8.00pm on Monday and Wednesday and open Saturday 10am-4pm.

Dispensary phone lines are ONLY open for queries from 9.30am-11.45am, and from 2.15pm-4.45pm.

If you are collecting medication for someone else, please check BEFORE you come to the surgery if it is Lloyds Pharmacy or St Mary's dispensary you need to pick up from.

Website:  http://www.stmarysely.nhs.uk/                  FB: @stmaryssurgeryely



Appointments

Patients should note that all routine appointments are postponed until further notice.

If you are ill with symptoms other than coronavirus and feel you need to see your GP, please ring the surgery. Where possible, consultations are taking place on the phone or via video call.

Only patients with confirmed appointments or who are collecting their prescriptions from St Mary’s dispensary or Lloyds Pharmacy will be allowed in the building at this time. Anyone entering the building will be screened.

I usually attend the surgery for my dressing change, can I still do that?
Yes. The surgery will have contacted you about your appointment. If, following your appointment, you still need to be seen again, your nurse will book your next appointment within four weeks.

I usually attend the surgery regularly for my injection, can I still do that?
Yes. The surgery will have contacted you about your appointment. If, following your appointment, you still need to be seen again, your nurse will book your next appointment within four weeks.

I usually attend the surgery for my blood test, do I still come in?
Yes. The surgery will have contacted you about your appointment. If, following your appointment, you still need to be seen again, your nurse will book your next appointment within four weeks.

I attend the surgery for an annual medication check for my condition, can I still do that?
No. The surgery will contact you and a review will be undertaken by telephone. We may ask you to do some home blood pressure readings and email them to us if you are on certain medication.

I am due a health check, do I still need to come to the surgery for it?
No. General health checks have been postponed for now. We have recall systems in place and you will be contacted if you need to attend a health check once normal services are restarted.

I am pregnant, do I still need to go for my check ups?
Yes you should continue to attend your maternity clinics. It might be worth checking with your hospital if there are changes to their local practices which might impact you. Don’t forget to maintain appropriate social distancing at your appointments.

You should also attend the surgery for antenatal bloods and immunisations as usual. And St Mary’s still has a small supply of flu vaccinations for pregnant ladies, if you missed yours this flu season.




Prescriptions & dispensary

I need a repeat of my medication, what can I do?
You can’t come into the surgery to order your prescription. Please either request online or post your repeat prescription in the surgery front door letter box when the surgery is closed, or in the red post box in the entrance way when the surgery is open.

Turnaround time is 5 working days. Please make sure you order your repeat at least 10 days before your medication is due to run out.

You should collect your prescription from your usual pharmacy, eg Boots, Sainsbury’s, our dispensary, etc.

If you are self-isolating, you should arrange for someone to collect on your behalf.

Can I order my repeat prescription online?
Yes. It’s easy to order your repeat medication online. If you are already registered with SystmOnline, order that way.

If you are not and wish to order online, please download the NHS app and follow the on screen instructions to register:
https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

Use the App Store for I phone or Google Play for android.

Please note you have to be aged 13 or over to be able to register for the NHS app.

I have a query on my medication, how can I discuss it with the surgery?
You can still phone the dispensary on the surgery telephone number, choosing option 3 – see opening times above. However, we are having an unprecedented number of patients trying to call us at the present time and there may be long queues to speak to our dispensary team.

Alternatively, you can download a form – Medication Request / Query form – from our website. Please complete and return to the surgery. You can post it through the letterbox in the front door. You can also email the form to us.
 
Can I get my repeat medication delivered now as I can’t leave my house?
If you or any member of your household is self-isolating, you should get someone else to collect your prescription for you – a friend or neighbour, or family member not currently living in your house.

If you really can’t get any help, A2B taxis have offered to deliver. Phone 01353 661010. You will need to contact them before 12 noon on the day you are due to pick up your medication. They will collect from St Mary’s at 4pm for delivery.

Fencabs are also collecting, phone 01353 669966.

AAA Motorcycle Training has also offered to collect and deliver prescriptions between 8am-8pm, for free. Contact Sam or Lori on 07384 746025. 

Please note: This advice may change or delivery service be enhanced by the NHS Volunteer Responders as it comes into action across the country.
 
I usually drop my sharps box and clinical waste back to the dispensary or to Lloyds, can I still do that?
Yes but only if it was originally issued by us. It has to be returned to the chemist who originally dispensed it to you.




Vaccinations

I’ve had a letter to say my child needs their vaccinations, do I still need to come to the surgery for that?
Yes. It’s important that if you’ve received a letter inviting your child for their vaccinations that you  ring the surgery to arrange an appointment.

Childhood vaccination appointments will now take place between 12 noon and 2.00pm.

Please remember routine childhood vaccinations save lives. They boost your child’s immunity against a variety of diseases.

In the light of COVD-19 if you, your child or a member of your family has a NEW persistent cough or raised temperature (above 37.8 degrees), please follow the stay at home guidance and DO NOT come to the surgery. However, once the 14 days have passed, it is important you do contact St Mary’s to arrange your immunisation appointment.
 
I’m planning to go on holiday overseas later in the year. Can I get my travel vaccinations now?
No. The surgery has currently suspended its travel clinic services. We are NOT offering  travel vaccinations at this current time.

Can I still get my flu jab?
Flu or pneumo vaccinations are still available for those in at risk groups, if you haven’t already had yours during this flu season. Contact the surgery to discuss.

Can I still get a shingles jab?
No. Shingles vaccinations have been put on hold for now.

 

Patient registration

I am a new patient to the surgery. How do I register at this time?
St Mary’s Surgery has introduced the new process for patient registration at this current time. Full details of how to register can be found on our website here.  




Patients with long-term conditions

I am an asthma patient, what should I do?
Asthma UK's advice is to keep taking your preventer inhaler (usually brown) daily as prescribed. This will help cut your risk of an asthma attack being triggered by any respiratory virus, including coronavirus.

Carry your blue reliever inhaler with you every day, in case you feel your asthma symptoms flaring up. If your asthma is getting worse and there is a risk you might have coronavirus, contact the online NHS 111 coronavirus service. More information is available at www.asthma.org.uk
 
I have a heart problem, what should I do?
The British Heart Foundation has information about patients with heart or circulatory problems and coronavirus. Check www.bhf.org.uk

I have epilepsy, where can I find more information?
Patients with epilepsy can find help and support information on www.epilepsysociety.org.uk

I have COPD, where can I find more information?
The British Thoracic Society has useful information for people with respiratory conditions. Check www.bht.thoracic.org.uk

I have diabetes , where can I find more information?
Diabetes UK has published extensive guidance about coronavirus for people living with diabetes. Check www.diabetes.org.uk
 
I’m in the ‘shielding’ group announced by the government but I haven’t received a letter yet?
Patients in the high at risk group should have been contacted by NHS England by Sunday 29 March. Patients in this group who have been advised to stay at home for 12 weeks, can find help and support on www.gov.uk – search ‘stay at home’ or ‘shielding’.
 
I’m in the ‘shielding’ group and can’t leave my house, how do I get food and other essential support?
If you have received a letter from NHS England regarding avoiding face to face contact for at least 12 weeks, help is available as confirmed in your letter. This help might be delivery of essential supplies like food or collection of your prescription medication. 

Register here to sign up for this support.

East Cambs District Council has also established a COVID-19 coordination hub. The hub will provide advice and help on how to get support with things such as shopping, a friendly phone call, or urgent supplies such as medication and so on.

Contact 01353 665555 or email: covid19@eastcambs.gov.uk

Other useful links to help you through coronavirus

Coronavirus and what you need to do - https://www.gov.uk/coronavirus

Guidance on staying at home and away from others – https://www.gov.uk/government/publications/full-guidance-on-staying-at-home-and-away-from-others
https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance
 


Sick notes / MED3 forms

I was signed off work sick before the coronavirus pandemic happened. What do I do about my sick note?
If you have a pre-existing sick note from your GP, you can request a further one. Ring the surgery and a form will be emailed or posted to you. If you want to receive it by email, you will be asked to give your consent. 

My employer says I need to have a sick note if I am off work at this time?
As per national guidelines, no MED3s will be issued for COVID-19 patients.

If your employer has asked you to self-isolate because you or a member of your household is showing symptoms, you can apply for an isolation note.

Go to https://111.nhs.uk and search isolation note and follow the steps on screen.
 

Referrals

I was recently referred to a hospital and an appointment date has come through, do I still attend?
Yes. Plan to attend as per the details of your appointment. If your appointment does get cancelled, you should receive a text or a notification. It might be worth doing a final double check by ringing the hospital on the day of your appointment to be sure.

Please DO NOT ring St Mary’s Surgery about your hospital appointment. Patients need to contact their hospital directly.
 
How can I volunteer to help the NHS and my community at this time?
You can join the NHS Volunteer Responders here.

East Cambs District Council has set up a COVID-19 coordination hub. The hub will coordinate local groups who can provide help and support to vulnerable households.  Click on the link to find out more.

 
Coronavirus / COVID-19 – health guidance

If you think you have symptoms of coronavirus, please go to https://111.nhs.uk/covid-19/ for online screening. Only call NHS 111 if your symptoms get worse or you cannot get help online.

More health-related information can be found here
 
Government guidance on how you can help defeat coronavirus

You can find detailed guidance, help and support and all you need to know about coronavirus at www.gov.uk Follow the links to the information you need.

Click here for an easy read guide to coronavirus