St Marys Surgery

Appointments


All consultations with doctors and practice nurses between Monday and Friday are by appointment only and are available from 8.30am - 6.00pm. Appointments can be made by telephoning Ely 663434 between 8.30am and 6.00pm and selecting option 1, or by personal application at the appointments desk between 8.30am - 6.30pm. As many consultations are clinic-based, it would be helpful if patients could give an indication of their appointment needs to the receptionist.

Evening GP appointments beyond 6:30pm are available on a Monday and Wednesday. These sessions must be booked 48 hours before hand. Note: Other surgery services are not available during these extended hours.

If you are hard of hearing, please let the Receptionist know when you arrive for your appointment.

Appointments are categorised either routine or urgent:

Routine Appointments

These can be booked up to four weeks in advance and are usually for non-urgent problems.

Urgent Appointments

A number of appointments are set aside each day to accommodate patients with acute problems. These can only be booked from 8.30am on that day and will be with either the duty doctor or with one of the other doctors or nurses. Every Monday, and weeks containing a Bank Holiday, are notoriously busy. It would be extremely helpful if non-urgent requests were made for days other than these.

Due to increasing pressure on appointments, we have reviewed how we might more effectively manage the demand. As a result, we now triage by telephone all requests for home visits and urgent / same-day appointments. This became effective in March 2014. All requests for such appointments will be triaged by a GP or a Nurse.

Unfortunately, many appointments are lost every week when patients fail to turn up. It would considerably ease the difficulty if cancellations were phoned in to the appointments desk at the earliest opportunity so that the appointment can be used by someone else. At times, individual consultations over-run the allocated time, causing delays in subsequent appointments; patients are requested to be understanding of this problem.

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